Worst service ever by Capitec

I previously wrote a complaint about Capitec not refunding me my money for Telkom recharge that I purchased on the 28th of May 2020 still to date no money in my account or airtime . Struggling terribly and a consultant called me on Thursday and they told me its with Blue Label and they escalated promised to call me back regarding the matter but nothing . Feel this is the worst service ever by miles to date . The lies and empty promises