Worst service ever!!

"We care about your money" - what a joke!! I made an immediate payment on 19/12 @ 21h22 to a beneficiary that I have paid previously. The funds went out of my account but didn't reflect at the receiver side. On Friday 20/12 I contacted Capitec via whatsapp and the agent Chris, informed me that "the payment didn't go through, it will take 3 business days for funds to be reversed back into my account". On Tuesday, 24/12 I went to the Kolonnade branch and consultant assisted me, asked for manager help as well and I was told the person they dealt with at the Interbank dept will try to get funds in my account later that day. Friday, I again contacted Capitec via whatsapp and the agent said they are awaiting interbank dept. This is pathetic!! The payment was unsuccessful - why were the funds not automatically reversed? I had to make that payment urgently, therefore selected immediate payment and now there is no care in the world from you guys to resolve my issue!!!!!!!! It's bad for business to "improve" on your products etc and on the other hand drop client service. I need a bank that is reliable, willing to assist and can provide answers!! Reference *** should someone actually WANT to do what they are bring paid for ---- YOUR JOB (that is)