WORST SERVICE EVER

so i have been going to capitec bank and when i get there they say their system is offline and they have been experiencing this and it will be resolved in January. then i called capitec then was transferred to complaint center and the lady that assisted i think her name is Vuyihleka such bad service i had experienced further more i asked to be transferred to her manager and she went on to say the manager is currently on lunch and will be back at 15:00 and they will call back even now im still waiting for the call and also the email from complaint officer i have yet to receive. i have been to 3 different branches and yet same story system is offline. mind due i have an infant that i travel with but yet to receive assistance. Capitec is all about banking better but i guess that is not the case. how do i listen to someone who is not willing to see my side of the story but continue on painting the bank in a good light without understanding my problem. how can three different branches experience same problem how are we as bankers suppose to get assistance when the app and the customer call centre we are not getting any assistance. I AM SO DISAPPOINTED AT THE LEVEL OF SERVICE RECEIVED THUS FAR AND ALSO FROM THE COMPLAINT DEPARTMENT. AS FOR WORKING DAYS FOR YOUR COMPLAINT TO HAVE FEEDBACK IS JUST TOO MUCH BECAUSE I HAVE BEEN TO THE BANK FAR TOO LONG TO WAIT FOR DAYS. I AM THINKING OF CHANGING MY BANK AS I CANNOT DEAL WITH THIS MDNESS