WORST SERVICE EVER AND THEN CHARGE ME FOR YOUR ERROR...WOW!!!

<p>I recently received a global card from Capitec only for it to work just twice or so........It then couldn't be read by any capitec ATMS OR SELF SERVICE machines funny enogh it could be read by other major banks ATM and supermarket....went to Waterfront branch in BFN lady told me its working left the bank it still wasnt working....went to central park branch got assisted by a gust name Teboho who also told me nothing is wrong according to his system...after long explannations he called the enquiry call centre which then reset my card and pin and it still wasnt working.....AFTER HE WASTED MY TIME THERE HE THEN TELLS ME HE IS GOING TO GIVE ME A NEW CARD AND CHARGE ME FOR IT.....I DON'T UNDERSTANT WHY I AM BEING CHARGED WHEN ITS CLEARLY NOT MY FAULT..CARD IS NOT LOST & ITS STILL AS NEW AS WAS GIVEN....AND WHY WASTE MY TIME SO LONG AND ONLY CHARGE ME FOR WASTING MY TIME...SAD THING IS IM IN THE PROCESS OF TRANSFERRING FROM FNB TO CAPITEC(ALREADY REGRETING IT ).......AS FAR AS TREATING CUSTOMERS FAIRLY YOU GUYS FAILED DISMALLY SHAME OR ARE WE BEING PUNISHED FOR THE CHEAPER BANK FEES???....I WORK FOR AN FSP TOO AND IM HIGHLY DISAPPOINTED AT HOW THIS WAS HANDLED FROM THE BEGGININGG AND THE FINAL DECISION.</p>