CE
Chané Engelbrecht
1 reviews | Active since Oct 2020
28 Oct 2020, 23:30
Worst service ever
2 unauthorised unrecognised transactions went through on my account totalling over R2000, and all your consultants can say is sorry it takes 14 to 30 days to investigate then we will decided whether or not to refund the money and that takes 10 to 15 days. R2000 that I need gone and you're telling me to wait 45 days and that I probably won't get my money back.
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Replies (2)
Capitec Bank's replyOfficial
29 Oct 2020, 10:51I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply29 Oct 2020, 10:51
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
09 Nov 2020, 09:15Good day MsEngelbrecht
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply09 Nov 2020, 09:15
Official
Good day MsEngelbrecht
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank