Worst Service Ever

After over R1000 of phone calls to Capitec Bank to release my international transfer to my own personal account I still did not receive the money. My wife just phoned again and they keep telling my wife I must get it from the bank in Saudi Arabia and mail to them yet this is what they said must happen. "*Capitec Bank Assistant* The foreign/sending bank must please send us an amendment message in a form of an MT199, 195 or 196 on the SWIFT system and change the beneficiary name on the payment to ROELF STEPH**** JACOBUS VAN HEERDEN Kindly advise accordingly."

Please explain to me your double standards that you can't follow your own system but you expect me to do it.

My wife just phoned again now and the consultant was so rude she dropped the phone on my wife.

This is the kind of service you get from the bank that you trust with your money.

Aspect a law suit Capitec Bank, I will not let this go lightly. You will not treat my wife like ****.

No wonder South Africa is going down the drain because this is what you get. The bank ***** your money. ******* Bank