WORST SERVICE EVER

It is the worst service that I ever got. When I went to the branch the couldn't even pick up any arrangement that I made for my account. now it is taking me to phone again to make a complain because the people I spoke to never made notes on the system. I was waiting for paper work and when I went to the branch on Saturday morning it was told to me there is no record that I made arrangements and its to late because my stuff was handed over to the lawyers after I made arrangements. I will never do any business with your guys again . how do your customer service do their work if they do not even make notes on the system. I WAS SITTING IN YHE BRACH WHEN WE PHONED CUSTOMER CARE AGAIN AND ALL I GOT WAS A REF NUMBER AND IT WAS SAID TO ME THAT I NEED TO PHONE BACK ON MONDAY