Worst service ever

So yesterday I went to the Capitec bank in east rand mall to draw a statement from the ATM at the bank. my card got swallowed and when i asked for assistance the staff was so rude and told me I had to come back later on, because of this I missed a important meeting and had to drive up and down waist my fuel, when i got back to the bank i was told i need to apply for a new card and pay for it, because they don't have the time now to get my cart out of the ATM. I tried to Argue my case but no interest was shown. i don't see how i should pay for a new card if Capitec has faulty equipment especially if its at the bank.