Worst Service ever

I have a funeral cover with Capitec and yes i missed 2 premiums and whenever i checked my app it will make me aware that should i miss one more premium then my policy will lapse and i made sure i dont, the debit order went off however when i checked my status on the app it says lapsed, i contacted the call center and spoke to 2 useless consultants and the 1st one was even worse, after asking him to call me back once the call cut he told me it is not their policy to call me back since they work for an inbound call center, i held on as he said he want to speak to the manager and he came back to me after 7 minutes but hanged without saying word, called again and spoke to Aviwe who did the same thing, this is absolute *******