WORST SERVICE EVER

I FOR SEVERAL YEARS JOINED CAPITEC TO GET ALSO FUNERAL COVER WHICH IS CAP FUNERAL. FIRST CALL TO CAPITEC 08:00 WEREBY I SPOKE TO MS DIMAKATSO WEREBY SHE SAID I MUST PHONE *** AND SPOKE TO MRS TSEKO WEREBY SHE SAID PROBLEMS WITH SYSTEMS NOW FOR 4 MONTHS WEREBY AS I SAID DEDUCTIONS ON THE END OF THE MONTH OR LATEST 1ST OF EVERY MONTH WEREBY SEEM CAPITEC DONT CARE FOR FOUR MONTHS THEY DIDN'T FIX PROBLEM AT ALL. WORST MRS TSEKO I GAVE AUTHORITY TO GO INTO MY BANK AND FROM 08:05 UNTIL NOW 08:45 I CANT AT ALL MY BANK WERE BLOCKED WHAT SERVICE IS THIS?????? I SPOKE TO MR SIFO COMPLAINTS DEPARTMENT TO LODGE COMPLAINTS HE JUST **** DOWN THE PHONE. I SEND EMAIL TO MR MBUYISELO STUURMAN NO ANSWER. WHAT SERVICE IS THIS? WORST SERVICE SEVERAL NAMES MENTIONED AND WHUTSUPP MADE AND ALL RUN AWAY SORRY FOR INCONVENIENCE AND DONT FIX NON 4 MONTHS NO ASSISTANCE. WERE IS MANAGERS THAT SEE THE WORK IS DONE OR MUST I COSE MY BANK AND GO TO BETTER SERVICE???? SEEM SO.