Worst Service Ever

11 Days has passed and my international funds transfer to my personal bank account has not been processed. Capitec Bank does not assist me or my wife at all. They do not even follow their own systems as per mails to me. This is the worst service I have ever received. Capitec Bank wants to control your hard earned money and refuse to release it into my account. They send you one mail and you reply with 6 mails and they don't even reply after that. I have spend over R1000 in phone calls from Saudi Arabia and still nothing. They are not even checking the swift system as per their email that it is the process to follow.