Worst service ever 😒

I had a ********** transaction on 16 March and I called the bank immediately to block my card and investigate the transaction. They logged a call for me and said they will investigate and my card was blocked. On 22nd of March another transaction went through my account with the same reference number as the previous one . I went to the bank on 23 March and again they told me they will investigate a d issued me with a new card. The following week while I was at work I received an sms stating that I'm on the call with their customer service if it's not me I should call capitec urgently which I did and the consultant told me that yes another agent was on the call with someone using my details but not to worry they will investigate.

And to date I haven't gotten my money back or feedback on the investigation. Whe I call the bank I'm told that I have to wait 30 days to get feedback .

The least they can do is call me and give me feedback. Instead I have to keep calling and nothing is happening with my account.

This is disgusting because I banked with them hoping my money is safe but they don't even care enough to give a simple feedback let alone my money back. And how does a transaction go through after I blocked my card.

I