Worst Service Ever

My name is Debra Taylor I have been a loyal client of Capitec bank but to my surprise on Friday 20/12/2019 after getting my Salary I tried to do some Christmas shopping for my kids and my card declined. On Saturday 21/12/2019 I went to Capitec Mall of the South I spoke to a lady called Gugu who told me that my Account is frozen since they are suspecting some ********** activity. the lady then called head office who refereed us to the forensic department The Department was closed on Saturday then Gugu promised to contact them today and then come back to me . I am still waitingfor the call worst part is that my kids dont have food for christmas I dont have fuel for my car and all my debits will be declined since this acc is frozen. Honestly I feel that i was not treated fairly and now my kids have to suffer