Worst Service Ever

Worst Service ever, as if loosing someone was not painful enough, I've put my claim yesterday the 14th of March and when I follow up I was told I need to submit the death certificate, mind you I already did that via watsap, never the less I still sent it again and even submitted @ the branch around 13:00 on the 15th, called them around 17:00 and spoke to Sanee who put me on hold until I ran out of airtime and if u think u will get a callback from them then think again, called again and spoke to Leah and she hanged on me, eager to get what is due to me then I called again and spoke to Yolanda and and she did the same as Leah, hanged up on me,called again and spoke to Matthew who told me that they still waiting for the death certificate and I ran out of airtime while he was checking something for me and didn't bother calling,the whole call center is useless, shame on you, we trust on you to ease the pain not to rub salt on the would, what would you still pay the money for, rather call this after tears cover.