1 reviews | Active since Mar 2014
Worst service ever
<p>I went ro consultant sitting at nr 4 in lakeside mall. She was the rudest and most impatient person I have met in my entire life! I wanted to apply for a loan and then move my business account to capitec but after this I will not ever even consider it! I cant believe the rudeness of her. You simply cant treat a customer like that! I myself is in the customer service industry and I know that I will NEVER treat a customer the way I was treated today! Capitec bank will loose a lot of customers if we are treated like this. You as a bank should be mortified. Sies man</p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Mr Duggie
I hereby confirm receipt of your complaint posted on Hello Peter on 11 June 2016 regarding your negative service experience at one of our branches in Lakeside Mall. I truly regret learning of your negative service experience. Please accept my sincere apology for any inconvenience and frustration the matter may have caused you. Notwithstanding your negative experience, please be assured that we strive to render excellent service to all our clients. In order to do so we need to identify the problem areas. The complaints that we receive enable us to do so. I therefore thank you for bringing the matter to our attention. In order for me to refer your particular matter to relevant managers who will ensure that the necessary remedial actions are taken with the agents, kindly advise which Lakeside Mall branch you visited. Was it the one at Shop Nr 11 or Shop Nr 14?
I am committed to assisting you as far is possible and look forward to your response.
Kind regards
Candice Dawson
Complaint management
Good day Mr Duggie
I hereby confirm receipt of your complaint posted on Hello Peter on 11 June 2016 regarding your negative service experience at one of our branches in Lakeside Mall. I truly regret learning of your negative service experience. Please accept my sincere apology for any inconvenience and frustration the matter may have caused you. Notwithstanding your negative experience, please be assured that we strive to render excellent service to all our clients. In order to do so we need to identify the problem areas. The complaints that we receive enable us to do so. I therefore thank you for bringing the matter to our attention. In order for me to refer your particular matter to relevant managers who will ensure that the necessary remedial actions are taken with the agents, kindly advise which Lakeside Mall branch you visited. Was it the one at Shop Nr 11 or Shop Nr 14?
I am committed to assisting you as far is possible and look forward to your response.
Kind regards
Candice Dawson
Complaint management