Worst service ever

<p>On the 13th of May 2016 at exactly 11:20am a debit order of R402.00 went off from my account from TEKKA DIGITAL SA. Myself being at work having no clue about this company or of purchasing anything, I then went into capitec to log a ***** complaint. The immediately stopped my card and issued me a new card. The consultant that helped me advised it could take up to 14 days gave me a reference number ***7. After the 14 days i still never recieved a call or sms notification about this incident I then decided to call capitec to find out what was happening. The lady i spoke to think her name was Robyn advised me that they have tried calling me on the 17th and the 19th May 2016. But i had my phone with me all along its always charged fully as we interact at work via whatsapp with regards to work duties. The consultant then advised that she will contact the person to give me a call immediately she then gave me a reference number ***1. Thinking they would call immediately i awaited there response but nobody called. I then took it they will phone during the week and still no response. I called again the lady from capitec checked on her side and tried calling the person which delt with this matter but she could not get hold of him and advised me that the persons name is theodore and she will personally call me back to give me feedback. Again waiting and nobody has called me. </p> <p> </p> <p><br />Then i went to Capitec Bellville branch advised the consultant about my issue. She checks the system and makes a few calls and then tells me that they have closed the incident as they tried calling me on the 17th and 19th of May. So i told her that i havent recieved anything and been waiting very long. She then said that a new incident has to be raised and that will take up to 17 days gave me a reference number ***0. Myself being ****ed and annoyed with the service i just walked out the bank.</p> <p>So this morning 9th June 2016 i recieve a sms at 07:56am. "closed. Please contact ***regarding incident ***0." </p> <p> </p> <p><br />And then 07:57am another sms. " Capitec Bank has attempted contacting you from a private number on several occasions without success. Your debit mastercard dispute will now be."</p> <p> </p> <p><br />Again no attempt to call me was made but i recieve an sms saying i was called several times. I then called capitec immediately and the lady advised me to hold while she contacts the person that closed the incident. She then tells me that she will tell the person to give me a call immediately and guess what 1 hour later im still waiting.</p> <p> </p> <p><br />I got to a point where i cant wait any longer and i will share this all over social media. I left Standard Bank as money got taken out of my account thats why i moved to capitec because i just could not trust a bank where my money got taken. Standard Bank atleast paid my money back into my account after 4-5 days. </p> <p> </p> <p><br />This is by far the worst service ever and guess i will be leaving Capitec Bank and wouldnt advise anyone joining this bank.</p>