Worst service ever

On Saturday 20 February I supp**** all my detail to Capitec, and was informed that I was pre-approved for a personal loan. I had to forward them a copy of my ID, Payslips and bank statements. <br> This was done on Monday. Since then I was speaking to Wendy. On Wednesday after numerous calls to Capitec, I was told a couple of times Wendy is busy on a call, and would return my call when she has finished the call. On Wednesday afternoon I was told Wendy was not even in the office on Wednesday, and would also not be in the office on Thursday. I was then referred to Lauren. After speaking to Lauren, I had to re-submit all my documentation. On Friday morning, after numerous calls again, I was told Lauren is busy with another call, and would return my call. On Friday afternoon I was told Lauren was also on leave, and was then transferred to a Leader. I again had to submit documentation, and was promised feedback before close of business. At 16:40 I again phoned Capitec, and was told the Leader would return my call. At 16:50 I received a call from another employee, advising the Leader had left, and my loan was declined because I own a business.<br> Is this even legal - and it took 1 week ??