WORST SERVICE EVER

GOOD DAY, I WENT TO the BRANCH IN SOUTHDALE , JHB , THE WORST SERVICE EVER. I WANTED TO GET AN ORIGNAL BANK STATEMENT FOR SARS AND CHANGE TO MY NEW ADRESS AS WELL , I WAS TOLD TO BRING A COPY OF MY NEW LEASE AGREEMENTS AND A LTTER FROM THE LANDLORD AND A COPY OF HER RATES BILL. WHEN I GOT YOU YOUR BANK I WAS ADRESSED BY A VERY LAZY PERSON WHO WAS SEATED ON A CHAIR AT THE DOOR , SHE ASK FOR WHY I AM THERE AND TOOK 3 MINUTES IN LOOKING AT MY PAPERS BEFORE SHE RELISED WHAT IT WAS ALL ABOUT . I REQUESTED HER TO GIVE ME A TICKET TO GET MY BANK STATEMENT AND CHANGE MY ADRESS , SHE WAS VERY CONFUSED . I SAT IN THE WAITING AREA FRO 25 MINUTES BEFORE I GOT SERVED , THE CONSULTANTS WAS VERY RELAXED AND HAD NO CARE IN THE WORLD . EVENTUALLY I WAS SERVICE BY A GENTLEMAN CALLED TSHEPO , VERY SLOW AND SHY PERSON AND LOOKED VERY CONFUSED . I PRESETEND HIM THE LETTER FROM SARS AND ASK HIM TO HELP ME WITH THE REQUIREMENTS. HE STARED AT THE LETTER FOR 3 MINUTES BEFORE HE STARTED TO READ , EVENTUALLY I HAD TO EXPLAIN HIM MY REASONS FOR BEEN AT THE BANK . WHEN I ASKED HIM I ALSO NEED MY ADRESS UPDATED , HE WAS LIKE VERY CONFUSED . AFTER HE CAUGHT ON , HE SAID TO ME THAT THEY CANNOT ACCEPT MY LEASE AGREEMENT AND LETTER FROM LANDLORD . I WAS VERY CONFUSED .I ASK WHY HE SAID HE WANTS THE ORGINAL LEASE AGREEMENT . I SAID I DON’T HAVE THE ORIGINAL LEASE AGREEMENT .THEN HE LOOKED AT ME POINT BLANK . I WAS VERY FRUSTRATED BY THEN AND ASKED IF I COULD SPEAK TO THE MANAGER AFTER 5 MINUTES A VERY LAZY TIRED LOOKING PERSON CAME TO ME BY THE NAME OF THEOLENE WHO INTRODUCED HERSELF AS THE BRANCH MANAGER . I EXPALINED HER AGAIN MY REASONS FOR BEEN AT THE BANK. SHE ALSO LOOK VERY CONFUSED AND ADVISED ME THAT THEY DON’T ACCEPT TO LEASE AGREEMENT, THE LETTER FROM MY LANLORD AND THE RATES AND BILL INVOICE. I HAVE EVERY PROOF OF MY NEW ADRESS AND THE MANAGER WAS NOT WILL TO HELP ME IN ANYWAY . SHE WAS VERY RUDE ,TO ME SHE KEPT ON INTRUPTING ME WHEN I SPEAKING AND NEVER LISTEN TO ME . SHE NEVER LISTENED TO ME SHE WAS NO EVEN WILLING TO HELP SHE WAS WORSE OF THAN THE CONSULTANT AS THEY SAY THE FISH STINKS FROM THE HEAD DOWN.

THAT WAS A TERRIBLE EXPERIENCE I HAD AT YOUR BRANCH . IM LOOKING FORWARD TO MOVING MY MONEY ELSEWHERE.