Worst service ever

R1000 not credited to my account. I tried to draw R1000, atm did not dispense the cash,but it was deducted from my account. It happened on the 7th August 2017. This is also not the first time. I have spend an hour, in total on the phone. The manager of the call centre promised to phone me back, on the day. Today, when i phoned the operator said its not their atm. Its a third/2nd party, but it has capitec software and stickers all over it. Now the supervisors are in a meeting and will call me back. More than a week, waiting for the bank to sort the problem. The money was borrowed to me by a family member, to fix my car. Now im paying someone to take me to work daily. Who is ending up losing, besides the amount of airtime lost with all the phone calls i have made, just to get my own money back.