Worst service ever!!!!!

All I want to do is take out a personal loan. I've been with Capitec since 2012 but I'm seriously considering changing banks!!! I had to waste 4 weekends in a row now at a Capitec branch and my last visit there was the worst! Every time there is a new document that is needed and when I went there again on 26 April a lady said with the worst attitude ever that I need proof of employment. Nowhere on the pamphlets does it say you require such a document and seeing that I bank at capitec you can see that I have a salary that gets paid in every month. I don't know what's the worst...her bad attitude or the fact that I watse my time there as there's a new story every time. Sick andtired of Capitec!!!!!