1 reviews | Active since Aug 2012
WORST SERVICE EVER
Capitec has the worst service and pathetic attitude i have ever encountered, my daughter has been waiting for a response 7 days to date, she had app**** for a loan and still have not received any response from capitec i had called the branch for her and then also esculated the problem to try and assist my daughter she is young also just started working and trying very hard to apply for finance so i have been helping try and get assistance for her. After this call had been made laying a complaint the branch manager calls her today with a attitude and screams and shouts at my daughter for complaining and allowing me to call...who the hell do they think they are, the branch is useless and the consultant told her to try elsewhere at another bank this would not affect her credit rating or application at capitec.<br> <br> With terrible service like this i hope everyone reads this mail and think twice before trying capitec for any services.
Please accept our apologies for the poor service experience you had!
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Bia
Please accept our apologies for the poor service experience you had!
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Bia
