1 reviews | Active since May 2017

03 May 2017, 22:58

Worst service ever

<p>I have a credit facility that expired a couple of months ago. I went to the branch to re-apply 2~3 months ago, 2 consultants were unable to help me for 3 days sitting in the long queue saying they are trying to confirm employment. I gave up then, now yesterday and today another 2 consultants wasted my time again. The 1 said she got confirmation and the other still wanted to get more confirmation,I don't know which type of confirmation. Incompetence for the bank, consultants together. One of the reasons why I don't really bank with them.</p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply04 May 2017, 08:06
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank