Worst service EVER!!!!!!!!

<p>My token generator keyring broke a few months ago, i went into the branch which couldnt give me a token as they had no stock. so they coached me into loading the app so that i could continue using my internet banking. however when i try to access my internet banking the app does not work, i phoned as i have an urgent payment to make and can not make it to the branch, after 20minutes on the phone still no success. the people dont care and have a bad attitude about customer service, i am extremely angry about this, still cannot make a payment as the app is not working and the excuse i get from the supervisor is that its not compatible to my mobile device because it is a windows phone, but on the recorded phpne voice it says that if you can google you can use the app and the branch assured me it is compatible. they dont even know what there own procedures are. ridiculous. changing banks tommorow</p>