Worst Service EVER

<p>I went into a Capitec Branch to have my loan Instalement Split into two installemnts as this month was suppose to be my last. The consutant over the phone Lerato assisted told me that it will be split into two installemts and told me that because it was before my Pay day it wont debit this month. On my pay day money was deducted it was then revered and then deducted when i enquired about it i was told that becuase it was pay day the consultant did not follow the correct procedure however she read a verbal agreement with me over the phone and it was not stuck to Lerato told me it was procedure that money cannot be revered as was a day before pay that there has to be an installment paid. I have other living expenses that also need to be paid that is why i split the installment in the first place and paid extra to my other creditors There was no procedure followed when the verbal agreement was made but when i need the money back there is now procedure and it must be followed therefore i cannot get my money back, there was no empthathy show for my situation , Letrato told me there was nothing she can do and put the phone down. I have been with Capitec over 8 years and im closing my account due to the pathetic service from the customer care centre no understanding and assistance for my sisuation i would now never recomend Capitec again</p>