LL
Liberal L

1 reviews | Active since Jul 2016

16 Jul 2016, 10:15

Worst service ever !!!

<p>I recently got a new job and my salary date changed from weekly to monthly . I went to see them before i started with the new job to get the debit order moved just form weekly to once a month . They could not assist me. The debit order obviously bounced due to no money in my account. They were very quick to phone and ask way... I explained to them that i have a new job and will only be able to pay the last day of the month, they could still not assist me. They said i must get a employment letter form the new work place witch i have not yet started at, so i got the lettr from word when i started and went into the bank again just to find out they can still not assist me. They need to see my confidential work contract (Document) . On my way back again , wish me luck</p> <p> Manager : Tumi</p> <p>Worst service ever!!!!!!!!!!!!!!</p>

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Replies (2)
LL
Liberal L's update16 Jul 2016, 10:23
Reviewer Update

Just got to the bank, still cant help need the prevouise letter witch they would not exept in the first place. Rediculous !!!!

Capitec Bank
Capitec Bank's reply18 Jul 2016, 07:05
Official

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Ana Henriques will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank