Worst service ever
May 2019 my daughter's account (minor) was softly frozen due to unabridged birth certificate that was not available. Today I went to unfreeze the account with my ID and the unabridged birth certificate and was told the identity number does not match on system, whereas it is the same on both.
The consultant told me he has escalated to support specialist *** and chances are my daughter will have to wait until she is 16yrs to open her own account.
This is totally unacceptable, wasted 45mins of my morning. This account was working since 2008 until 2019 and now all of this. I am highly disappointed with Capitec
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Capitec Bank's replyOfficial
20 Mar 2022, 10:58Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply20 Mar 2022, 10:58
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank