Worst Service

Dear Mercantile,

This is really disturbing and disappointing. I cannot believe that it’s literally been 2 weeks and I’m still out of my money. Does Mercantile/ Capitec protect their customers or are we prey to every vulture out there? Clearly it seems like we are unprotected here.

I have to go on socials to receive feedback or be assisted. And all I ever get when I’m called is we are monitoring the situation and we will get back to you. This is honestly unprofessional and disheartening.

It honestly takes me back to the question of which bank I’m currently banking with. I opened my account with Capitec Business and now I’m finding myself in an extremely difficult situation because my account is actually with Mercantile bank. This is also dishonesty from both banks. This should be communicated to us so one knows the situation they putting themselves in.

All I need is this to be sorted out instantly.