1 reviews | Active since Nov 2013
Worst Service - Complaint ***3
On 29 November 2017, I withdrew R200 from a spark ATM in Strandfontein. The money came off my account but I did not receive the money.
I was told this will be resolved in 7 working days then later in 30 days cause they need to escalate the matter.
I accepted that but today I get told that the money was taken. If I wanted to waste my time from day 1 this happened then I must be crazy. I have emailed and phone on numbers occasions.
The fact that they said I received the money makes me a **** for all the calls and emails and also a ********.
Capitec has provided the worst service regarding this and I have since complaint to the Ombudsman as well.
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Jacqueline Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Jacqueline Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank