Worst service - Capitec Bank lince disk renewal (5 day turnaround time lapsed, no communiction )

I needed to renew my license disk. So idecided to try Capitec License Renewal platform. I made the transaction on the 30th of April 2025. The money and appliction went through successfully on the Capitc App. Its the 7th of May 2025 , I ahve recived no update , no communiction pertaining to my disk. The finds went through successfully and a reference number was generated with a turn around time of 3 - 5 business day. When I contact the Customer Care , they advise they dont see any update and no trace of the renewal , telling my there is no waybil therfore they are unable to track and trace the disk renewal. The payment was made directly through the app and it was instant. I am not happy about this experience and ver dissaponited with this bank.