ES
Elriek S

1 reviews | Active since Jul 2016

01 Jul 2020, 16:20

WORST SERVICE BY FAR

Now I have finally reached my limit!!

I have complained about this problem in the past and now yet again the problem has risen yet again. I just switched over to new phone and like always want to set up the remote mobile app.

To my surprise I WAS NOT able to set it up. Why? Because CAPITEC bank is by far the worst bank ever!!!!!!! I have never in my life have struggled so much with a bank before. Time and time again every beginning of a new month there is ALWAYS some kind of problem that arises and I am getting really sick and tired of this!!

I wanted to check my balance and to do that I want need to set up the app but I cannot do that because I get the all fami**** screen "service is temporary unavaileble" I've had it!!! Enough is enough! Many of my friends also complained that they struggled to access the app....why is it that always the start of a new month this problem arises?

I am very very strongly considering switching to another bank if this is the service I can expect from a bank that can clearly not met the huge amount of people that access the app and then something happens.....Poor pathetic service by far!!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Jul 2020, 09:03
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank