Worst Service by capitec Bank

There was an authorized online transaction on my account that took place on the 11/01/2022 amounting to the value of R995 and i only got the notification on the 12/01/2022 and on that same day i asked for the card to be stopped and i was issued with a new card on the 12/01/2022 and then i was told that SLA for this kind of transactions is 30days of which i understood. I was given a Ref No. ***8 and i was told not go back to the as i could just call myself and the give the mentioned ref no. But ever since i logged that call i was never contacted but it has been me always calling using my airtime and to my surprise i there is still online transactions still happening on the account even after i blocked the previous card