Worst service

I am apauded with this bank my accout was blocked for some reason i went to 2 branches two weeks ago and they cound not assist me on the app it says i have to take my id for my account to unblocked then they said it was forwaded to customer service it was supose to take up to two days i called customer service and there was no assistance twice........ then they told me i have to go to the branch awith id and afidavid and the branch was suppose to inform me of this...... Utterly Pathetic