Worst service / Bank not assisting clients / Ignoring customer complaints

<p>I paid DionWired using the Capitec Banking App from my Capitec account. I transfered the money to a Capitec registered account with the name DionWired. DionWired never received the payment, they said the account does not belong to them. Capitec could not answer who that account belonged to. Since the third of December 2016 I haven't had any success in resolving this. My emails are not attended to and if I push for a responce, they just send a response which is irrelevant and does not answer my questions. The Bank never calls me for feedback, I have to call them always. Basically, my queries have not been attended to in over a month. Poor client service!! And they are refusing to check where my money went to, despite being them that titled an account 'DionWired' when DionWired says that is not their account. A simple question being...who does this account belong to cannot be answered by Capitec. Is that now "The best way to bank"? When you use the app they cannot trace the paper trail, really?</p> <p> </p> <p>I have spoken to a number of consultants and even exchanged emails...and they all end the conversation by saying they will get back to me or they will escalate my query and nothing happens thereafter. For over a month trying to get assistance from Capitec.</p>