Worst service

Capitec has ruined my crrdit score by marking that I paid late when I had defaulted because I was hospitalised and made arrangements and then resume making payments but still they marked my payments as non-payment or late payments and I have sent proof. Thandiwe from Complaints was the worst ever she spoke to me like I did not even matter and showed no interest in helping when I logged a complained to this they closed my complaint without solving it or sending feedback.

Today I phoned requesting a discount on the settlement the current balance reflecting on the app is R33803.28 and the discounted settlement issued as of today is R34372.39. Maybe it is me but how is it this with discount because I cannot understand how you will treat your customer in this manner. This means that the discount settlement is inclusive of the future interest rate on the account?

I need clarity on this and a new dicounted settlement and I do not wish to speak to Thandiwe from complaints.