Worst Service at Menlyn Branch

I always thought Capitec was the best bank, but guess I was wrong. I phoned their customer service on the 15th October requesting stamped proof of payment. They referred me to the branch. I went to Capitec Menlyn on the 16th Oct 2022 and received the worst service of my life. The branch manager Katlego said he's not allowed to do that. He then phoned customer service again and asked me to talk to them, still no joy. I spent 4 hours of my time in that branch and left unhappy. I had my ID/Finger prints, you name it. How can Capitec allow me to process payment online and not want to stamp POP? Why allow people to pay online then? I closed all of my accounts with them. Their service is now dropping. Perhaps its because they have lots of customers now