Worst Service and unwilling to help in crises.

I have an account with a previous surname of 21 years ago, the problem started at Home affairs and I subsequently had to take my Capitec card out on that Surname. Home Affairs now corrected the problem and in the meantime today gave me a temporary ID to correct the info on my bank account at Capitec. When I arrived there they just said they do not take temporary ID's and also not my Drivers Licence and just point blank refused to help me without a card ID. I need to pay for my virtual office of my workplace an amount of R1000 and because they know me at my previous surname before this mistake came in my workplace which is in Miami will not receive my payment for my virtual office as the Bank account is in the wrong surname. It is going to take 2 weeks for my ID Card and only then can I change the Surname at the bank. This will mean that someone else take my place at my workplace and I will be without a job. Well done Capitec Bank.