Worst service and customer care

The worst service ever. I have phoned about 30 times today to just be told cwe are working on it or sorry for the inconvenience caused". This is not an inconvenience this is just a downright disgrace. Not even the decency to update your clients. Get told go to the branch. Stand for 4hrs in the queue to be told that the system is offline, I must go to the ATM, stand another 3 hours to then be told that you cannot do inter account transfers and that the machine is out of cash. It has been 2 days with no access to my account or own money. And all we get is generic don't care replies and rude agents telling you to just wait or when you ask a question start arguing with you. This has been the worst experience ever. We have banked with capitec for 12 years, but I don't see that happening for much longer. Watch if I get a reply it is going to a generic sorry for the inconvenience we are aware of the problem or a your complaint has been escalated answer.