CB
Christo B
1 reviews | Active since Jan 2019
26 Nov 2021, 05:02
Worst service
Used my contact details on someone else's account, now the collection agency MBD wont leave me alone, phoning me daily numerous time.... Phoned the bank yesterday, Capitec agent was so unhelpful and arrogant, he would not let me finish my sentences. Told me I should not answer MBD calls and that he could do nothing for me.... Wondering how in line is this with the POPI act.... I did not consent for my information to be shared.... Very disgusted with this bank after yesterday's treatment. I was thinking of going over to them until yesterday, I will not deal with this *********** rude agents of Capitec.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
26 Nov 2021, 06:01Good day Christo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Nov 2021, 06:01
Official
Good day Christo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CB
Christo B's updateReviewer Update
04 Dec 2021, 05:05Thanks Capitec for resolving the matter. MBD agents has finally stop calling me. Thank you so much. Your complaints department are very efficient.
CB
Christo B's update04 Dec 2021, 05:05
Reviewer Update
Thanks Capitec for resolving the matter. MBD agents has finally stop calling me. Thank you so much. Your complaints department are very efficient.
Capitec Bank's replyOfficial
18 Feb 2022, 18:05Hi Christo
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 18:05
Official
Hi Christo
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank