RS
Rumano S

1 reviews | Active since Jul 2017

27 Jul 2017, 17:14

Worst service

<p>For two days I have been trying to make a cash deposit at the Capitec Bree street branch .The stuff keep refusing to do the deposit inside the branch , they keep referring me to the ATM outside .Firstly these ATM`s are on the busiest corner in all of JHB ,there is no security at all.<br />You are standing there completely at risk.I believe that i am the customer and i should get a choice whether I want to deposit inside or outside,because if i get ****** that ATM Capitec will not be liable .</p> <p>Disgusted with the branch and stuff.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply28 Jul 2017, 08:43
Official

Please accept my sincere apology for the inconvenience this matter has caused.

Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply31 Jul 2017, 09:53
Official

Hi Rumano

In closure of your matter, kindly note the branch has been addressed and thank you for bringing our concern to our attention.

Kind regards

Donorique