1 reviews | Active since Oct 2017
Worst service
I am a sassa pensioner that found a part time job to help with live expenses The employer need me to open a account to pay in my wages.I went to capitec bank because of all the hype about them being the best and most affordable.
first time they would not accept my proof of residence and show me away at the door. The second time they told me I must have money to deposit. Third time they wanted sars documents.
I then ask to speak to a manager after which a lady came back and said that they help me since my documentation is good. Ask for my ID document. She came back telling me the photostat machine cant make a good enough copy of my ID photo.
I supp**** my passport but were told again that it is not good enough for them.
I cant understand what the problem is and event left fuming.
The truth is that either I am white or to poor for them to service me.
The way that I were treated let me feel angry because I feel that they were looking for any excuse not to give a account.
I did not ask for credit or loans just an account deposit money in.
They would never see me again and this episode I will keep repeating to everybody that talk about them
Good day
Please accept our sincere apologies for the delay as we have experienced some technical difficulties.
I acknowledge your posting, and have referred it to Jackie Radyn for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Good day
Please accept our sincere apologies for the delay as we have experienced some technical difficulties.
I acknowledge your posting, and have referred it to Jackie Radyn for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
