Worst Service

<p>Good day please assist with the following :</p> <p>Good day Sir/Madam</p> <p><br />I hope this email finds you well I hereby request a refund of R3566.72 debited on acc no ********** 567 on the 15/12/16. I went to your branch 2013 when I got a job wanted to make payment arrangements but I was advised that on your system it doesn't appear that I had a loan with capitec, went on opened a new account again I asked they said it doesn't appear that I have a loan with you guys to my suprise my money was debited went to your Dube branch and they said also on their side it doesn't appear that I had a loan with Capitec also called your accounts department same story I'm being sent from point a to point b without any answers. I believe that atleast you should have contacted me and made arrangements than you taking my money, I need to pay rent,buy groceries, pay the nanny go to work buy clothes for my kids how am I gonna do that, according to the law this account is prescribed I also signed up for debt review that also proves that financially I'm struggling please I beg you kindly refund me back my money. </p> <p>Regards</p> <p>Phindile</p> <p>Im from their Bara branch they telling me that will receive feedback next week tuesday of which when I sent this email they 3 working days ofwhich ends today ,I've been sent from pillar to post please help me I desparately need my money back</p>