Worst Service

I went to Woodmead branch on the 14/03/2016 for a FTSP. I had an account already and I just wanted it to be fixed with multiple deposits. I was assisted by Lelo who assured me that the account was fixed and will be able to do deposits into the account for 6 months. <br> <br> I then tried to deposit the money into the account month end and the transfer didn't go through. I went to the branch on the 29/03/2016 to complain and I was assisted by Naledi who then called head office and explained. She had to send the contract to them and told me they will call me when it is resolved. I went back to the branch on the 1 April to find out the progress and this time I was assisted by Nicole. She was holding for head office for more than 30 minutes and they didn't answer her call. <br> <br> Lelo who did the FTSP then told me that she will call me the following day after she has spoken to head office which she did. She told me that they said my issue will be resolved in 7 days. She called me again after a few days to find out if head office didnt call me. <br> <br> Its the 19 April and I haven't heard anything from Capitec. I don't know if this means I must always go to the branch even though I am not the one at fault