WORST SERVICE | *****| 2 MONTHS and NO FEEDBACK or MONEY BACK!!!!

My Capitec app/savings account was hacked, close to 300k was transferred out of my account. I reported it immediately to Capitec, reported to the police, got the affidavit and they told me that in 21 days I would have a response and my funds would be retrieved from those bank accounts the ******* transferred money to, I have been locked out of my account for 2 months, 21 days has come and gone and no feedback from Capitec. I have had to go in every week to try and get information but their branch agents can't get any info from their ***** department who promise to call me but never do... Thandi, never called, Thandile says theres a backlog but never called and there is no update. This is 90% of my savings!!! I should not have to chase my own bank for feedback, your ***** department are under skilled and aren't equipped for events such as these, you should take a page out of the likes of FNB, Discovery and actually any other bank because you are just as bad as the ******* that stole my money! I am reporting you to the ombudsman, and I have escalated to their CEO, their complaints department and have posted on facebook but no response... This bank does not care about their clients. I just want my money back, I have done everything that was asked , this entire experience has been so traumatic and stressful and Capitec has not been supportive at all, their service is shocking... at this point, I would never recommend them as your money is not safe. Here is my email to their complaints department: HI, Capitec, your service is shocking and sadly, I am going to have to report you to the ombudsman if this is not resolved, your timeframe to secure my funds that were *****ulently transferred out of my account on the 1st of May 2023 was 21 days, but you never contacted me with any updates, and still have not. 2 MONTHS LATER AND I STILL DO NOT HAVE MY MONEY OR ANY FEEDBACK!!!! This isn't a small amount of money, this is close to 300k, you were able to reverse 95k because it was in a pending state however, you said you had to deal directly with the banks where the other 80k, 90k, 40k etc was transferred to, in order to put those accounts on hold so that the ******* did not use the funds. DID THIS HAPPEN? WHO KNOWS, I HAVEN'T HAD ANY FEEDBACK! WHY HAVE I NOT RECEIVED MY MONEY BACK? WHY HAS NO ONE CALLED ME TO TELL ME THE PROGRESS? I have had to go into your branch in sea point almost every week after the initial 21 days because I was told that no one would contact me during the 21 days as they would be dealing with the banks where the funds were transferred to and it is against the POPI ACT to discuss anything around those accounts and the account holders. So, trusting that my bank would handle this for me, and because Capitec is insured for instances like this, I waited... This is the worst service, and I honestly would never recommend anyone to open an account with you as your ***** team is shockingly unskilled and unprepared for events like this, what bank does not monitor such large amounts of transactions???? Every other bank would put a hold and confirm with the client but NO, capitec does not track these things, your app is extremely unsecure and you could take a page out of other banks books on how to deal with their customers and also in reference to cybersecurity and having a skilled ***** team. I have been locked out of my account for 2 months... and your poor branch agents have had to deal with an extremely irate customer but only because your ***** department has no idea what is happening and because for 2 months you have not contacted me via email, phone or even JUST GETTING MY MONEY BACK FROM THOSE WHO STOLE IT! CAPITEC , YOU ARE NOW RESPONSIBLE AND SHOULD TRANSFER THE AMOUNTS BACK INTO MY ACCOUNT! You can continue to deal with the other banks, and retrieve the funds at your own pace, but you need to put those funds back into my account. Each time I have gone, I have had to wait 2 to 3 hours whilst your agents try to get hold of your ***** department... second last visit, they spoke to a Thandi, who was supposed to call me before 5pm, guess what? THANDI DID NOT CALL ME! I waited another couple of days hoping that , hoping CAPITEC would call me with an update as to where my money is, what they are doing about the account owners the funds were transferred to, but no, nothing! I went to the bank once again in sea point on Monday the 2nd of July 2023 and was there for 2 hours whilst the branch manager tried to get hold of the ***** department, Thandi the team lead was in a meeting and didn't feel it was a priority to provide an update, they managed to touch base with her Manager THANDILE, and his response was to the branch manager at sea point Capitec " THERE IS A MASSIVE BACKLOG"... Well, Capitec, that really isn't my problem, I followed all the steps , reported it to the police, got an affidavit, which was traumatic in itself after almost my entire savings was taken out of my account. You have everything you need, to retrieve those funds from the banks the ******* sent the money to, but the victim has had NO SUPPORT FROM CAPITEC! I EXPECT AN ANSWER AND PROGRESS REPORT, WITH A DATE OF WHEN I WILL RECEIVE ALL FUNDS *****ULENTLY TRANSFERRED OUT OF MY ACCOUNT BY THE END OF THIS WEEK!!!! Over 2 months is way past your standard 21 day timeframe you provided me, this entire ordeal has been extremely traumatic! DO YOUR JOB, PROTECT AND SERVE YOUR CLIENTS AND GET MY MONEY BACK!!!!