1 reviews | Active since Jan 2014
WORST PLACE TO BANK
Once again my Fiance and I were treated like **** yesterday at the Capitec branch in ALBERTON CITY by NOMSA- She was the most arrogant and unhelpful consultant I ever had to deal with... She was unwilling to help us, and she was looking for every excuse in the book not to assist us with our queries. When we complained to her, she just pulled up her shoulders like it was nothing new. It was also 12:45, and she kept looking at her watch and checking the time, as it was almost closing time. This was VERY UNPORFESSIONAL and it made us also feel uncomfortable, and like she was chasing us away... PLEASE ALSO CHECK YOUR TIMES ACCORDING TO THE ALBERTON CITY WEBSITE, AS IT STATES YOU CLOSE AT 14:00 ON A SUNDAY???<br> <br> I am really starting to consider changing banks and you can thank consultants like NOMSA for this, I already have a few of my family and friends complaining about Capitec and some of them have already changed. I am considering doing the same, even if I have to pay more bank fees for BETTER service! <br> <br> Your service is going down the drain.... And I am getting sick of it.<br> <br>
Please accept our apologies for the poor service experience you had!
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept our apologies for the poor service experience you had!
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
