Worst pathetic bank with the worst customer services

Worst pathetic bank with the worst customer services. I have reported my first Hello Peter review on 5 April and rep**** and now again write a new review. They feel nothing for their customers and they have the worst IT developers as they cannot fix their banking app. For about a month now I cannot create new beneficiaries meaning I cannot pay people on the app. I cannot log onto the online bank. Every-time a new useless customer care person phone and say they will sort my problem and never do an never come back. They refuse that you speak to the senior managers and senior managers do not see all the complaints. They just enjoy their salary every month and give no service. I do not think they have any competent people working in any of their departments.

And again they will only reply on my comment “we will assign a customer care person” and nothing happens as no one is competent in fixing anything.