Worst nightmare!!!!!!!!

I made a deposit on the banking app using an incorrect cellphone number and called the bank to have the trandaction reversed. The bank informed me that there was nothing they could do nor could they freeeze the amount in the banking account. I told to go open a case with the police, which the police refused to do as they viewewd this as a matter the bank should resolve.

I then went to the branch where the branch manager made calls to the banks call centre and was given the response that I must go to the small claims court to have the bank subpoenaed to release the information of the person in whose account the money was errounously deposited and could not be contacted as calls to the number went straight to voice mail. Upon talking to officials at the small claims court, I was told that they could not issue a subpoena without a case number, which I could not get from the police.

I have been sent from pilllar to post and the bank is totally useless, which is very funny as the transaction was from a Capitec Bank to another and there are no external parties. If you have a CApitec Bank be careful!!!!!