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pieterjan P
1 reviews | Active since Jul 2011
08 Oct 2024, 13:38
Worst internet banking of all banks.
Overall banking is fine however - if you are looking for seamless internet or app based banking. Simple loading and paying of beneficiaries then maybe Capitec is not for you. They authenticate you via "taking a selfie" procedure. This simply doesn't work. The selfie never recognised by the system - the result is, I have to go to the branch in order to pay newly loaded beneficiaries. (EVERY SINGLE TIME). I'm with FNB and STANDARD BANK and never have I struggled so much with there internet banking channels.
When going to the branch they simply say the'll escalate the issue. PLS SAVE ME!!!
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Replies (1)Capitec Bank's replyOfficial
08 Oct 2024, 14:09Good day Pieterjan,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply08 Oct 2024, 14:09
Official
Good day Pieterjan,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
