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pieterjan P

1 reviews | Active since Jul 2011

08 Oct 2024, 13:38

Worst internet banking of all banks.

Overall banking is fine however - if you are looking for seamless internet or app based banking. Simple loading and paying of beneficiaries then maybe Capitec is not for you. They authenticate you via "taking a selfie" procedure. This simply doesn't work. The selfie never recognised by the system - the result is, I have to go to the branch in order to pay newly loaded beneficiaries. (EVERY SINGLE TIME). I'm with FNB and STANDARD BANK and never have I struggled so much with there internet banking channels.

When going to the branch they simply say the'll escalate the issue. PLS SAVE ME!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply08 Oct 2024, 14:09
Official
Good day Pieterjan, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.