Worst funeral service ever

I am currently very disappointed with the service provided by the customer care team and Capitec Funeral service. I took out a policy start date the 1st of July and the first installment according to the app was dated the 25th of August 2018. With that being said the deducted the primium all good and well till a week ago I received an Sms from the banking stating my policy is month behind. The customer care promised me a call over a week ago on a ticket they had logged but guess what I am still waiting. I called back to request a refund and cancellation and was told it would not be possible. Seriously not even considering the struggle I went through.