LM
LORRAINE M
1 reviews | Active since May 2015
16 Sept 2019, 21:19
Worst funeral cover
I have logged a funeral claim last week on the 10th at woodmead branch on the 11th I got feedback that the claim was approved and money has been paid into my external bank upto date there's no money in my account I have been following up on the incident with capitec's call centre, I have been told to wait from waiting 4 hours to waiting 48hrs, I have waited for over 72hrs no one knows what to do and how I am sebt from post to pillar I am extremely disappointed, it is the worst funeral cover I've ever taken in my life, lack of knowledge, inefficient, the 4 hours wait is a lie!
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Replies (4)
Capitec Bank's replyOfficial
17 Sept 2019, 15:36I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply17 Sept 2019, 15:36
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
LM
LORRAINE M's updateReviewer Update
18 Sept 2019, 13:28I can't believe this company! Yesterday was at the branch the consultant who was assisting me was on the phone with claims department spoke to a lady who explained that money was paid out however ut bounced back to their account (God knows why and how) now this lady promised that the money will reflect in my account in the coming 24hrs the consultant and I asked her if she was certain she said no doubt at all now this was yesterday at 10am, 24hrs has passed still nothing has happened. This is the worst experience ever!
LM
LORRAINE M's update18 Sept 2019, 13:28
Reviewer Update
I can't believe this company! Yesterday was at the branch the consultant who was assisting me was on the phone with claims department spoke to a lady who explained that money was paid out however ut bounced back to their account (God knows why and how) now this lady promised that the money will reflect in my account in the coming 24hrs the consultant and I asked her if she was certain she said no doubt at all now this was yesterday at 10am, 24hrs has passed still nothing has happened. This is the worst experience ever!
LM
LORRAINE M's updateReviewer Update
18 Sept 2019, 14:17It's Wednesday todayover a week I logged claim still not paid all I'm being told is wait, wait for what? How long should I wait? What on earth am I still waiting for? When will I receivethe payout of the claim I made?
LM
LORRAINE M's update18 Sept 2019, 14:17
Reviewer Update
It's Wednesday todayover a week I logged claim still not paid all I'm being told is wait, wait for what? How long should I wait? What on earth am I still waiting for? When will I receivethe payout of the claim I made?
Capitec Bank's replyOfficial
19 Sept 2019, 11:30Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply19 Sept 2019, 11:30
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank