AS
Anelisa S
1 reviews | Active since Apr 2022
12 Oct 2022, 11:20
Worst funeral claims process ever!!!
I am sooo dissapointed with Capitec Bank. I logged a funeral claim on 03/10/2022 and was told that they are investigating it and I will receive feedback by 10/10/2022. Its now 2 days later and no feedback has been provided. I called in today only to have the call dropped on me after being put on hold. This is disgusting. I am unable to bury my uncle who passed on on 26/09/2022 due to this.
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Replies (2)
Capitec Bank's replyOfficial
12 Oct 2022, 14:38Good day Anelisa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply12 Oct 2022, 14:38
Official
Good day Anelisa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
AS
Anelisa S's updateReviewer Update
13 Oct 2022, 07:42Pathetic!!! That is not good enough. The agent you assigned tells me I have to wait another week for this to be resolved?!?! That is unacceptable. I will be writing to the insurance ombudsman if I dont get my payout by close of business today.
I have a corpse to bury. My uncle passed on 26th September and he is still laying in a morgue because of you. I am utterly disgusted by this.
I have a corpse to bury. My uncle passed on 26th September and he is still laying in a morgue because of you. I am utterly disgusted by this.
AS
Anelisa S's update13 Oct 2022, 07:42
Reviewer Update
Pathetic!!! That is not good enough. The agent you assigned tells me I have to wait another week for this to be resolved?!?! That is unacceptable. I will be writing to the insurance ombudsman if I dont get my payout by close of business today.
I have a corpse to bury. My uncle passed on 26th September and he is still laying in a morgue because of you. I am utterly disgusted by this.
I have a corpse to bury. My uncle passed on 26th September and he is still laying in a morgue because of you. I am utterly disgusted by this.